Effective Date: 26th July 2023
Thank you for choosing profiley.me. This Refund Policy outlines our guidelines and procedures regarding refunds for our SaaS services, which are billed on an annual basis. Please read this policy carefully before subscribing to our services.
Refund Policy Overview
At Sojatia Infocrafts Private Limited, we are committed to delivering a high-quality and satisfactory service to all our customers. As part of our billing structure, we charge our customers on an annual basis for uninterrupted access to our SaaS service. However, it's essential to note that we do not offer refunds under any circumstances.
Annual Billing
Our SaaS services are billed on an annual basis. When you subscribe to our service, you are committing to a one-year contract, and your payment will cover the entire year of service. This billing model allows us to plan resources and maintain the continuity of our service.
Non-Refundable Policy
As we charge our customers annually, we do not provide refunds for any unused portion of the subscription period, including, but not limited to, early termination, cancellation, or non-utilization of the service.
Cancellation Policy
While we do not offer refunds, you can choose not to renew your subscription at the end of the annual billing cycle. To avoid any unintentional renewal, we will send you reminders before the renewal date, allowing you sufficient time to make a decision.
Exceptional Circumstances
In exceptional cases where our service fails to meet its promised functionalities or experiences severe technical issues that significantly impede your ability to use the service, we encourage you to reach out to our customer support team. We will do our best to address the situation and provide a suitable resolution, which may include extending your subscription period at no additional cost.
Changes to the Refund Policy
Sojatia Infocrafts Private Limited reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund guidelines.
Contact Us
If you have any questions or concerns about our refund policy, please feel free to contact our customer support team at [email protected]. We are available to assist you and address any queries you may have.
By subscribing to our SaaS service, you acknowledge that you have read and understood this refund policy and agree to abide by its terms and conditions.
Thank you for being part of Sojatia Infocrafts Private Limited! We look forward to providing you with exceptional service and support.